Privacy Policy

1. Introduction

frAIghts ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Company name and business information
• Account credentials
• Payment information (processed securely through third-party payment processors)

2.2 Freight Quote Data

When you use our service, we process freight quote data from your emails and PDF documents, including:

• Origin and destination information
• Shipping rates and surcharges
• Carrier information
• Transit times and service levels

2.3 Usage Data

We automatically collect certain information about your device and how you interact with our service, including:

• IP address and browser type
• Pages visited and features used
• Time and date of access
• Error logs and performance data

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and improve our service
• To process freight quote data using AI technology for information extraction
• To communicate with you about your account and service updates
• To process payments and prevent fraud
• To comply with legal obligations

4. Data Storage and Security

We implement industry-standard security measures to protect your data:

• Data is encrypted in transit and at rest
• Access to personal data is restricted to authorized personnel only
• Regular security audits and updates
• Secure data centers with physical and digital safeguards

5. Data Retention

We retain your personal information and freight quote data for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time by contacting us at info@fraights.com.

6. Your Privacy Rights

We are committed to providing you with control over your data. Depending on your location, you may have the following rights:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing

To exercise these rights, please contact us at info@fraights.com.

7. Third-Party Services

We may use third-party service providers to help us operate our business, including:

• Payment processors (Stripe, PayPal)
• Cloud hosting providers
• AI model and service providers
• Analytics services
• Email service providers

These third parties have access to your information only to perform specific tasks on our behalf and are obligated to protect your data.

8. Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience. You can control cookie preferences through your browser settings.

9. Children's Privacy

Our service is not intended for children under 16 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us: